Resolved -
This incident has now been resolved. Thank you very much for your cooperation and we apologize for any inconvenience.
May 16, 16:59 PDT
Monitoring -
Our Engineering team has applied the solution and is currently monitoring the outcome. We'll share another update within 30 minutes. Thank you for your ongoing patience.
May 16, 15:55 PDT
Update -
Our Engineering team is still working on resolving the issue. We will provide another update within 30 min. Thank you for your continued patience.
May 16, 13:50 PDT
Update -
Our Engineering team has identified the root issue and is still working on resolving the issue. We will provide another update within 30 min. Thank you for your continued patience.
May 16, 13:08 PDT
Identified -
Our Engineering team has identified the root issue and is actively working on resolving the issue. Next Update within 30 min. Thank you for your continued patience.
May 16, 12:32 PDT
Investigating -
Our Engineering team is still actively working on resolving the issue. Next Update within 30 min. Thank you for your continued patience.
May 16, 11:48 PDT
Identified -
Our Engineering team is still actively working on resolving the issue. Next Update within 30 min. Thank you for your continued patience.
May 16, 11:15 PDT
Update -
We are continuing to investigate this issue. Next update will be posted within 30 min. Thank you for your continued patience.
May 16, 10:28 PDT
Investigating -
We are aware that some customers are experiencing minor performance issues with our service. Please be assured that our team of dedicated engineers is actively addressing the issue.
We understand the inconvenience this may cause and we sincerely apologize for any disruption to your experience. We appreciate your patience and understanding during this time.
We will provide the next update shortly. Thank you for your continued support.
May 16, 09:54 PDT